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Frequently Asked Questions - DELIVERY

FREE SHIPPING on all local orders

Delivered within 2-5 business days

Orders placed before 12pm Monday-Friday will be processed on the same day. Order placed after 12pm or on weekends will be processed within 24 hours of the next business day.


SELF-COLLECTION at any GG<5 stores

Delivered within 3 business days

You will receive a Ready for Collection email once it’s ready for pickup at your selected store.

Yes, we ship worldwide at a flat fee shipping rate! Upon checkout, you may view an estimate of shipping charges by clicking the "CALCULATE SHIPPING" button.

All confirmed orders will be processed for shipping within 2-5 business days. It takes up to 2-7 business days for your package to reach you.

*Flat fee shipping rate may differ from each country

While your order is being packed and processed, you’ll see ‘In Progress’ in your Order History. Once your order has been shipped, we will send a shipping confirmation email to let you know. This will include a tracking link for your parcel, so you can follow its progress from us to you.

Your online purchase may be charged import custom duties & taxes fees which will be borne by you. As these fees vary, we are unable to advise on the amount payable. Do check with your authorities for more details.