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Frequently Asked Questions - DELIVERY

FREE SHIPPING on all local orders above $49

Delivered within 2-5 business days

Orders placed before 12pm Monday-Friday will be processed on the same day. Order placed after 12pm or on weekends will be processed within 24 hours of the next business day.


SELF-COLLECTION at any GG<5 stores

Delivered within 3 business days

You will receive a Ready for Collection email once it’s ready for pickup at your selected store.

Yes, we ship worldwide at a *flat fee! Upon checkout, the shipping charges will be calculated based on the delivery address.

All confirmed orders will take within 5-20 business days to reach you.

Country *Flat Fee Remarks
Malaysia S$10 Free shipping for orders above S$120
Brunei, Indonesia, Philippines, Thailand, Vietnam, Hong Kong, Taiwan S$25 Free shipping for orders above S$200
China, India, Japan, Australia, New Zealand S$35 Free shipping for orders above S$250
US, Canada, Mexico, UK, Germany, France S$65 -
Other Parts of the World *Flat Fee Calculated upon checkout

* Flat fee differs from each country

While your order is being packed and processed, you’ll see ‘In Progress’ in your Order History. Once your order has been shipped, we will send a shipping confirmation email to let you know. This will include a tracking link for your parcel, so you can follow its progress from us to you.

Your online purchase may be charged import custom duties & taxes fees which will be borne by you. As these fees vary, we are unable to advise on the amount payable. Do check with your authorities for more details.

We highly suggest placing your order by the following schedules so that they may be dispatched from our warehouse in time for LNY:

Local shipping: 15-Jan'23
In-Store Collection: 17-Jan'23

Orders placed beyond the schedules above may likely be delivered after LNY.