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FOR ALL ORDERS PLACED BETWEEN 8 MARCH AND 18 JUNE THE TIMEFRAME FOR RETURNS IS EXTENDED TILL 19 JULY

RETURN POLICY

CHANGE OF MIND

At GG<5, we understand your Online purchase may not be suitable and you may wish to return your purchase*. Returns must be done within 30 days from the shipping date/from the date of delivery to stores. After your return has been confirmed, you’ll receive Store Credit equivalent to the purchase value of the item into your GG<5 account, valid for a year.

To exchange an item for a different size or colour, please fill-up the Return & Exchange Form accordingly for us to process the exchange order once your package has been received at the HQ. Any additional top-up required for the exchange order will be requested via email. Exchange item has to be of equal value or higher, any remaining balance will be forfeited.

* Refunds are strictly not applicable on all orders. Purchase of gift cards are final and cannot be returned, exchanged, or refunded.

SALE ITEMS

Purchase of Sale items are eligible for a one-time size exchange and will not be eligible for a refund via store credits or exchange for a different colour, or a different item unless deemed faulty by the company. We can only allow for the size exchange if the sizes are available on our inventory. By purchasing a Sale item, you agree to our return policy.

HOW TO RETURN YOUR ONLINE ORDER

You may return your Online order via the following methods:


Return at any GG<5 Store

Bring along the item(s) you wish to return, together with the return & exchange form to any of our stores to initiate the return process. Acceptance of your return at our store confirms that your order is eligible to be returned for Store Credit.

To find the nearest store near you: www.gg5.com/stores


Return via PostCo

Please contact our Customer Care team at contact@gg5.com to drop us a note regarding your return items. We kindly ask you to include your order number and the name of the item(s) you wish to return and we will advise you on the next steps.

NOTE

  • Items must be packed securely in its original packaging together with the Return & Exchange Form. Items being returned for change of mind must be in their Original Condition and in their Original Packaging
  • Once your return or exchange has been accepted you will receive an email notification from us. It can take 2-5 business days to process the return once the package is received at HQ
  • If the SKU requested for an exchange is unavailable at the moment, store credits will be credited back to the account
  • GG<5 does not accept any liability for items lost or damaged in transit. it is recommended for the customer to use a traceable postage service. Postage fee will be borne by the customer
  • For International Customer Returns, please contact our Customer Care Team with your order number and the items you wish to return to initiate the return process

     You may download the Return Form here.

For any other questions, you may contact our Customer Care Team or visit our returns FAQ page here.

FOR ALL ORDERS PLACED BETWEEN 8 MARCH AND 18 JUNE THE TIMEFRAME FOR RETURNS IS EXTENDED TILL 19 JULY

RETURN POLICY

CHANGE OF MIND

At GG<5, we understand your Online purchase may not be suitable and you may wish to return your purchase*. Returns must be done within 30 days from the shipping date/from the date of delivery to stores. After your return has been confirmed, you’ll receive Store Credit equivalent to the purchase value of the item into your GG<5 account, valid for a year.

To exchange an item for a different size or colour, please fill-up the Return & Exchange Form accordingly for us to process the exchange order once your package has been received at the HQ. Any additional top-up required for the exchange order will be requested via email. Exchange item has to be of equal value or higher, any remaining balance will be forfeited.

* Refunds are strictly not applicable on all orders. Purchase of gift cards are final and cannot be returned, exchanged, or refunded.

SALE ITEMS

Purchase of Sale items are eligible for a one-time size exchange and will not be eligible for a refund via store credits or exchange for a different colour, or a different item unless deemed faulty by the company. We can only allow for the size exchange if the sizes are available on our inventory. By purchasing a Sale item, you agree to our return policy.

 

HOW TO RETURN YOUR ONLINE ORDER

You may return your Online order via the following methods:


Return at any GG<5 Store

Bring along the item(s) you wish to return, together with the return & exchange form to any of our stores to initiate the return process. Acceptance of your return at our store confirms that your order is eligible to be returned for Store Credit.

To find the nearest store near you: www.gg5.com/stores


Return via PostCo

Please contact our Customer Care team at contact@gg5.com to drop us a note regarding your return order. We kindly ask you to include your order number and the name of the item(s) you wish to return and we will advise you on the next steps.

NOTE

  • Items must be packed securely in its original packaging together with Return & Exchange Form. Items being returned for change of mind must be in their Original condition and in their Original packaging.
  • Once your return or exchange has been accepted you will receive an email notification from us. It can take 2-5 business days to process returns once the package is received at HQ.
  • If the SKU requested for an exchange is unavailable at the moment, store credits will be credited back to the account.
  • GG<5 does not accept any liability for items lost or damaged in transit. It is recommended for the customer to use a traceable postage service.
  • For International Customer Returns please contact our Customer Care Team with your order number and the items you wish to return to initiate the return process.

You may download the Return Form here.

For any other questions, you may contact our Customer Care Team or visit our returns FAQ page here.